In short: everything we sell is digital and delivered in your SwiftFlyerLab account, nothing is shipped. Points are only taken when a flyer or video is ready and are returned automatically if it cannot be finished. If something goes wrong on our side, contact us within 7 days and we will fix it, return your points or refund you.
1. What this policy covers
This policy explains how we deliver what you pay for on swiftflyerlab.site and when you can get your money or points back. It covers points packs, flyers and motion videos made with SFL, plan payments (Starter, Growth, Enterprise and Business) and earlier one-time flyer orders. It forms part of our Terms & Conditions.
2. Delivery
SwiftFlyerLab sells digital designs only. We do not print or ship physical products, so there are no shipping fees or delivery addresses.
| What you buy | How it is delivered | When |
|---|---|---|
| Points packs | Added to your points balance on the Make a flyer page and in Account | As soon as our server confirms your payment with Paystack, usually within a minute |
| Flyers made with SFL | Shown on the Make a flyer page with a download button, and kept in Recent flyers | Usually within a few minutes. If you leave the page, SFL keeps working and sends a notification when it is ready (if you turn notifications on) |
| Motion videos | Shown on the Make a flyer page in Motion video mode, ready to download | Usually within an hour, depending on the length you choose |
| Weekly flyers on a plan | In your dashboard (Home and My brand) with captions for each platform, ready to download | On Thursdays and Sundays from 07:30 Lagos time, in the number your plan includes |
| Earlier flyer orders and made-to-order designs | In My flyers, ready to download | Made-to-order designs within 24 hours of payment |
Your flyers and videos stay in your account so you can download them again. If a delivery is late or you cannot download it, contact us and we will deliver it or fix it.
3. Points
- When you start a flyer or video, its points are set aside. They are only taken when it is ready.
- If SFL cannot finish a flyer or video, the points are returned to your balance automatically.
- Each flyer includes 2 free changes. Changes do not cost extra points.
- Points bought in a pack are not exchanged back for money once some of them have been used. If you have not used any points from a pack, you can ask for a refund of that pack within 7 days of buying it.
4. Plans
- New brands get their first month free, with no payment taken.
- Each plan payment covers one month or one year from the end of your free month or current paid period.
- If you cancel or move to a lower plan, your current plan keeps running until the end of the period you paid for. We do not refund the rest of a period you have already started.
- If you upgrade, you pay only the difference for the days left in your paid period.
- If we fail to deliver the flyers your plan includes in a paid period because of a problem on our side, we will make the missing flyers, extend your plan or refund the part of the payment for what was not delivered.
5. When we refund you
We refund you, or return your points, when:
- you were charged but the points or plan were not added to your account;
- you were charged twice for the same purchase;
- a flyer or video you paid for cannot be delivered or downloaded because of a problem on our side, and we cannot fix it;
- you ask within 7 days for a refund of a points pack you have not used.
We do not refund a flyer or video that was delivered as shown in its preview, a change of mind after a design was delivered, or mistakes in details you gave us (please check dates, prices and phone numbers before you publish). In those cases we are happy to help with the free changes each flyer includes.
6. How to ask for a refund
- Contact us within 7 days of the payment or delivery, by email at info@swiftflyerlab.site or WhatsApp on 0814 873 1694.
- Tell us the email address on your account, what you paid for and the payment reference from your receipt or Transaction history in your dashboard.
- We reply within 2 working days and tell you whether we will fix the problem, return your points or refund you.
Approved refunds go back to the card or account you paid with through Paystack. Paystack and your bank usually take 5 to 10 working days to show it. If a payment failed but your bank still took the money, it is normally reversed by your bank automatically; if not, contact us with the reference and we will help.
7. Changes to this policy
We may update this policy. The effective date above shows when it last changed. Changes do not affect purchases made before they apply.
8. Contact us
SwiftFlyerLab, Lagos, Nigeria
WhatsApp: 0814 873 1694
Email: info@swiftflyerlab.site