Privacy Policy

1. Who we are

SwiftFlyerLab ("we", "us") is a flyer design studio based in Lagos, Nigeria. We design event, brand, special program and business flyers for companies and help them keep a consistent presence on social media. This policy explains how we handle the information you share through our partner onboarding form and while we work together.

2. What we collect

• Company details: company name, industry, logo, address, website, a description of your business and your brand colours.
• Content and products (optional): your brand voice, what you want us to focus on, any captions or write-ups you share, and product photos with their names, prices and notes.
• Picture consent (optional, one choice in Brand identity): when it is on, SFL may use free stock photos, make new scene pictures for your business when no stock photo fits (never of people), and redraw team photos in new poses and expressions that fit a flyer. Our design service providers do this work; every picture is checked before it is used, faces and identity are never changed, and your own photos are always kept. When it is off, SFL uses only your own photos, exactly as they are. To prepare product photos for flyers we also cut them out from their background.
• Brand identity and team photos (optional): design rules, the design elements you allow, and photos of people who work for your brand with their name and role. Add a person only after they agree to appear on your brand's flyers. With picture consent on, SFL may show them in new poses and expressions, keeping the face and identity unchanged; every new photo is checked against the original and only used on your brand's flyers. You can remove a photo at any time, and it is then no longer used.
• Contact details: the name and role of your contact person, phone or WhatsApp number and email address.
• Social media handles you choose to share, such as Instagram, TikTok, X, Facebook, LinkedIn and YouTube.
• Service choices: the flyer types you need, the plan you pick for after your free trial and your billing preference.
• Account and security details: a record that your email was verified with a one-time code, and scrambled (hashed) identifiers for the browser and network used to sign up. We use these only to prevent duplicate or abusive sign-ups, and we cannot turn them back into your IP address.
• Website accounts: your name, email address and a securely hashed password when you create a login, and when you accepted our Terms and this policy. We never see or store your password in readable form.
• Flyers made with SFL: the brief you write, your answers (such as title, date, time, location and social handles) and the photos, logos and reference flyers you add. They are stored privately in your account and processed by our design service providers only to create your flyer, and finished flyers are kept so you can download them again. You can delete a flyer and its files from Recent flyers at any time. Points packs are paid through Paystack; we keep a record of each payment (reference, amount, currency, status, payment method type, fees and when it was confirmed), never your card or bank details.
• Design update subscriptions: your email, brand name, industry, brand colours and the kinds of designs you want, if you subscribe.
• Records of our work: the flyers and captions we create for you and when we deliver them.

Please only share details that relate to your business. We don't ask for, and you shouldn't send, payment card numbers or government ID through this form.

3. How we use it

• To set up your free trial and design flyers, captions and hooks in your brand style.
• To verify your email, keep all your brands on one account, and apply the brand limits of your plan (1 brand on Starter, up to 2 on Growth, up to 5 on Enterprise).
• To contact you about your account, your flyers and your plan by WhatsApp, phone or email.
• To send a welcome email and service messages related to your trial and plan, including trial-ending and payment reminders, payment confirmations and, if you choose, email receipts.
• If you turn on notifications, we store your device's push subscription to send those same service messages to your phone or computer. Turn them off in Account at any time.
• To keep records of what we have delivered and to improve our service.
• If you allow it, SFL keeps the change requests you send so it can apply them to your next flyers; you can turn this off in Account settings, which deletes them.
• To let you log in, save your flyer orders and release your flyers once they are paid for.
• To send you design updates you subscribed to. You can unsubscribe at any time.
• To answer feedback you send us. If you tick the box on the feedback form (or tell us you agree when we ask), we may show your feedback on our website as a testimonial with your brand name and the name you give. Your email and WhatsApp number are never shown. Ask us at any time to remove it.
• To meet our legal and accounting obligations.

Section 4 explains how we research businesses and contact them for SwiftFlyerLab or, on plans that include marketing, for our partner brands.

We will only send you marketing messages that aren't about your account if you agree, and you can opt out at any time.

4. Lead research and marketing for brands

Businesses we research. To find businesses that may want our flyers, or the products and services of a partner brand, we research businesses that are publicly operating in Nigeria. We record only business details they publish themselves: business name, contact email, phone, website, city and state, the page where we found the email, and a short note of the public proof that the business still operates (for example the date of a recent post). We never guess email addresses. We may send one email that says it was written because of this research. It has Yes, I'm interested and No, I'm not interested buttons and an unsubscribe link. Choosing No or unsubscribing means we never email that address again; we keep the address on a do-not-contact record so it is not added back. If you reply, we store your reply, forward it to the brand the email was sent for (or to our team), and SFL, our assistant, may send a short automatic answer with that brand's products, services and contact details. If you choose Yes, we send you the brand's details and tell the brand you are interested, with the contact details you were reached at. Our legal basis is our and the brand's legitimate interest in offering relevant business services to businesses, balanced by the clear opt-out in every email. We keep these records for up to 24 months after the last contact, except the do-not-contact record, which we keep so we can honour your choice. To ask what we hold or to have it deleted, contact us.

Partner brands. Plans that state a marketing feature (Enterprise, and a Business plan that includes lead generation) include lead research and emails on the brand's behalf; choosing such a plan is the brand's consent for it. Those emails show the brand's name, description, products or services, WhatsApp number and email address, and replies are forwarded to the brand's email. Our team runs this for the brand. A brand can ask us to stop at any time.

5. Our legal basis

We process your information on the basis of your consent, given when you tick the boxes on our onboarding, sign-up or subscribe forms, and because it is necessary to provide the service you signed up for. We also rely on our legitimate interest in running and improving our business, and on legal obligations where they apply. We aim to handle personal data in line with the Nigeria Data Protection Act 2023.

6. Who we share it with

We don't sell or rent your information. We share it only with service providers that help us run SwiftFlyerLab, and only as much as they need:

We may also disclose information if the law requires it or to protect our rights, our partners or the public.

7. International transfers

Some of our providers store or process data outside Nigeria, including in the European Union and the United States. When that happens we rely on providers that apply recognised security and data protection safeguards.

8. How long we keep it

We keep your details for as long as you are a SwiftFlyerLab partner and for up to 24 months after our work together ends, so we can answer questions and meet record-keeping duties. After that we delete or anonymise it. You can ask us to delete it sooner, unless we are required by law to keep it.

9. How we protect it

Your details are stored in a secured database that the public cannot read. Only our team can access partner records, and logos and product photos are kept in private storage. No system is perfectly secure, but we take reasonable steps to prevent loss, misuse and unauthorised access.

10. Your rights

You can ask us to:

• tell you what information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information;
• stop or limit how we use it, or withdraw your consent;
• move your information to another provider where that is technically possible.

To make a request, contact us using the details below. We will respond within 30 days. If you are not satisfied with our response, you can complain to the Nigeria Data Protection Commission (NDPC).

11. Children

Our service is for businesses and is not directed at anyone under 18. We don't knowingly collect information from children.

12. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed. If we make important changes, we will let active partners know.

13. Contact us

SwiftFlyerLab, Lagos, Nigeria
WhatsApp: 0814 873 1694
Email: info@swiftflyerlab.site